Shipping & Returns
Shipping Policy
International Deliveries
No exports or international deliveries. The buyer has to arrange collection and freight at their own cost.
Local Deliveries
Deliveries within Nairobi by van or boda-boda. Charges will depend on value, weight and size of product and also location of buyer.
Upcountry Deliveries
All upcountry deliveries will be done through courier. Charges will depend on weight and size of product, and also delivery address.
Customs, duties, and taxes
Pipe Manufacturers Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Pipe Manufacturers Ltd. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Our Return Policy
Returns will depend on the following
- Product
- Condition of Product to be returned
- Reason of return
There is a surcharge of 10% on product returns as company policy.
